Shop with Confidence with Our Easy Returns Policy
Customers may return any opened or unopened merchandise purchased from pureshilajitsupplements.com within 30 days of purchase. When accompanied by a receipt, customers will receive a refund in the original form of payment. Without a receipt, customers will receive store credit equivalent to the lowest selling price within the past 30 days.
pureshilajitsupplements.com reserves the right to deny any return if it does not meet our policy guidelines. Note: A restocking fee may apply to some orders.
Exclusions to Our Return Policy
Bulk Purchases: Any order totalling $200 or more or containing more than 10 units of the same item is considered a bulk purchase. Bulk purchases are final sale and cannot be returned. Any issues with bulk orders, such as damages or shortages, must be reported within 48 hours of receipt to our customer service team at [email protected].
Returning Items
To initiate a return, please contact our customer service team for return instructions. Ensure that the product is carefully packaged, as customers are responsible for return shipping costs.
Damaged or Defective Items
We aim to package your order securely, but occasionally items may arrive damaged. If this happens, please contact us immediately before discarding the items. For larger items, a photo of the damage may be requested.
If you received a damaged or defective item, please email us at: [email protected] with your name, order number, and details of the damaged item so we can arrange for a replacement as soon as possible.